Privacy Policy
Effective Date: November 11, 2024
Website: ShopLocalSnow.com
Contact Email: support@shoplocalsnow.com
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)
1. Introduction
At ShopLocalSnow.com, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.
By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our website.
This policy is written to comply with GDPR (General Data Protection Regulation), CCPA (California Consumer Privacy Act), and other applicable privacy standards.
2. Information We Collect
When you visit or interact with ShopLocalSnow.com, we may collect the following types of information:
| Type of Information | Description |
|---|---|
| Personal Information | Includes your name, billing address, shipping address, email address, and phone number provided during checkout or account creation. |
| Payment Information | Payment card details or PayPal credentials processed securely through our payment partners (we do not store full card details). |
| Order Information | Products purchased, order history, and communication records related to your purchase. |
| Technical Information | IP address, browser type, device type, operating system, referral URLs, and browsing behavior collected via cookies and analytics tools. |
| Marketing Data | Your preferences for receiving marketing materials, newsletters, or promotional offers. |
| Customer Support Data | Correspondence with our support team, including messages, attachments, or inquiries related to your orders. |
We do not knowingly collect personal data from individuals under the age of 16 without parental consent.
3. How We Use Your Information
We use the information we collect to provide, improve, and personalize your shopping experience. The purposes include:
| Purpose | Explanation |
|---|---|
| Order Fulfillment | To process payments, arrange shipping, send confirmations, and provide delivery updates. |
| Customer Support | To respond to inquiries, resolve issues, and provide after-sales service. |
| Account Management | To maintain your account, track past orders, and personalize your user experience. |
| Marketing and Promotions | To send offers, newsletters, or updates (only if you opt-in). |
| Fraud Prevention | To detect and prevent unauthorized transactions or fraudulent activity. |
| Legal Compliance | To comply with tax, accounting, and regulatory obligations. |
We only process personal data when there is a lawful basis, such as the need to fulfill a contract, comply with legal obligations, or serve legitimate business interests.
4. How We Share Your Information
Your data may be shared with third-party service providers strictly for business operations and service improvement.
| Category | Example | Purpose |
|---|---|---|
| Payment Processors | PayPal, Shopify Payments | Securely process online transactions. |
| Shipping & Logistics Partners | USPS, UPS, DHL, FedEx | Deliver orders to your address. |
| Analytics Tools | Google Analytics, Meta Pixel | Understand user behavior and site performance. |
| Marketing Platforms | Klaviyo, Mailchimp | Send newsletters and promotional content. |
| Fraud Prevention Tools | Shopify Security & Risk System | Protect customers and business from unauthorized activity. |
We do not sell, rent, or trade your personal information to third parties for profit.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze traffic, and personalize content.
Types of Cookies Used
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Essential Cookies: Required for the website to function (checkout, login, cart).
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Performance Cookies: Measure website performance and usage patterns.
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Functional Cookies: Remember user preferences such as currency, language, and location.
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Advertising Cookies: Used to deliver relevant ads and measure marketing effectiveness.
You can manage or disable cookies in your browser settings. However, disabling cookies may limit certain features of our website.
6. Data Retention
We retain your information only as long as necessary to:
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Complete your transactions and provide services.
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Comply with legal or tax obligations.
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Resolve disputes and enforce agreements.
Customer order records and financial transactions are generally retained for up to 7 years in accordance with business and accounting laws. After this period, data is securely deleted or anonymized.
7. Data Protection and Security
ShopLocalSnow.com implements strict administrative, technical, and physical safeguards to protect your personal information.
These include:
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Secure Socket Layer (SSL) encryption on all transactions
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Firewalls and access controls on sensitive data
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Regular security audits and vulnerability checks
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Restricted employee access to personal data based on job function
While no method of electronic storage is 100% secure, we continuously monitor and improve our systems to prevent unauthorized access, disclosure, or misuse.
8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
| Right | Description |
|---|---|
| Access | Request a copy of the data we hold about you. |
| Correction | Request correction of inaccurate or incomplete information. |
| Deletion (Right to Be Forgotten) | Request deletion of your personal data where legally permissible. |
| Restriction | Request limitation of processing under certain circumstances. |
| Data Portability | Request transfer of your data to another organization. |
| Opt-Out | Withdraw consent from receiving marketing communications at any time. |
To exercise these rights, contact us at support@shoplocalsnow.com with “Privacy Request” in the subject line.
We will respond within 30 days in accordance with applicable privacy laws.
9. Email and Marketing Communication
If you subscribe to our newsletter or create an account, you may receive occasional marketing emails.
You can opt-out at any time by:
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Clicking the “Unsubscribe” link in any promotional email, or
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Contacting support@shoplocalsnow.com to request removal.
Even if you unsubscribe, you may still receive transactional emails such as order confirmations or shipping updates.
10. International Data Transfers
Our servers and partners may operate in multiple countries. When transferring data internationally, we ensure it is protected under the same level of security and compliance as required by law.
If you are located in the European Union or the United Kingdom, your data may be processed outside your region. We rely on approved safeguards such as Standard Contractual Clauses (SCCs) to ensure adequate data protection.
11. Third-Party Links
Our website may contain links to third-party websites (e.g., Instagram, Facebook, Pinterest).
ShopLocalSnow.com is not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal data.
12. Children’s Privacy
We do not knowingly collect or solicit personal information from children under 16 years old.
If we become aware that a minor’s data has been collected without parental consent, it will be promptly deleted.
13. Legal Compliance and Disclosure
We may disclose personal data when required by law, such as to comply with court orders, subpoenas, or government investigations.
We may also share information when necessary to protect our legal rights, enforce terms of service, or prevent fraud.
14. Changes to This Policy
ShopLocalSnow.com reserves the right to update or revise this Privacy Policy at any time to reflect changes in our practices, services, or legal obligations.
When updates occur, we will:
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Post the revised version on this page
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Update the “Effective Date” at the top
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Notify users of material changes when legally required
We recommend reviewing this page periodically to stay informed about how we protect your data.
15. Contact Information
If you have questions or concerns about our Privacy Policy or how your data is handled, please contact us:
ShopLocalSnow.com
Email: support@shoplocalsnow.com
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)
Mailing Address: Provided upon request for verification purposes.
We take all privacy inquiries seriously and aim to respond within 30 business days.
ShopLocalSnow.com
Privacy First • Secure Checkout • Transparent Data Practices
support@shoplocalsnow.com | www.shoplocalsnow.com